Print  

Case Studies

Dale Carnegie partners with companies and organisations of all sizes to produce measurable business results.
 

Search for Case Studies Below

Green Mountain Coffee
Green Mountain Coffee Roasters is a leader in the specialty coffee industry; they are recognised for their award-winning coffees, innovative brewing technology and socially responsible business practices.
 

Business Challenge 

Green Mountain Coffee Roasters, after enjoying steady success in its core market, decided they would begin expansion efforts. In order to safeguard their culture and prepare their employees for the challenges ahead, they needed to step up their training initiatives. 
 

Solution 

The Dale Carnegie Course would immerse Green Mountain employees in a rigorous time-phased training curriculum that balanced individualised coaching with group training. For 12 weeks, the participants engaged in a continuous cycle of improvement, during which they transitioned between the classroom and the workplace, putting principles into practice and getting feedback from their peers. 
 

Results 

Advances in innovation and idea sharing have led to a proliferation of breakthrough projects and creative ideas that have helped improve efficiency and continue steady expansion.
 

You can really see the change in people. They are markedly different. They're engaged. They go the extra mile to get things done.

Bob Stiller, Founder and CEO, Green Mountain Coffee Roasters
 
Back

Curriculum Areas

The competencies taught through our iMAP process are delivered through six different curriculum areas. Select your area of interest below to learn more.
Team Member Engagement Leadership Development Sales
Effectiveness
Customer
Service
Presentation Effectiveness Process
Improvement

IT Professionals

Talent Management White Paper

Succession Planning White Paper

Employee Engagement White Paper

 

Avenue House, Enterprise Road, Raunds, Northamptonshire NN9 6JE, GB
P:+44 01480 861155

Follow us on

 
© 2017 Dale Carnegie & Associates, Inc.. All Rights Reserved.
Website design and development by Americaneagle.com